Privacy Policy

1. Introduction

Welcome to Rajratna Infotech ("we," "our," or "us"). We have been empowering businesses with IT services, website development, e-commerce solutions, hosting, and AI automation since 2012. We are committed to protecting the privacy and personal data of our website visitors, clients, and partners.

This Privacy Policy explains what personal and technical information we collect when you visit our website (rajratnainfotech.com) or use our IT services, how we use and safeguard that information, and your rights regarding your personal data in accordance with applicable data protection legislation, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act (DPDP Act, 2023).

2. Information We Collect

We may collect information in several ways depending on how you interact with our website and services:

A. Information You Voluntarily Provide

• Contact & Inquiry Details: Full Name, Email Address, Phone / WhatsApp number, Company/Business name when submitting forms or contacting us directly.
• Project Specifications: Technical requirements, project briefs, design preferences, and reference materials shared for consultations.
• Billing & Account Information: Invoicing address, GST number (for Indian businesses), payment references, and transactional records.

B. Automatically Collected Technical Information

• Device & Log Information: IP address, browser type and version, operating system, referring URLs, pages visited, and time spent on our website.
• Cookies and Analytical Data: Anonymous usage statistics and preferences collected via browser cookies.

3. How We Use Your Information

We use the data collected for legitimate business purposes, including:

• To provide, develop, customize, and deliver IT, website development, hosting, and software solutions.
• To respond promptly to inquiries, provide project estimates, and schedule free consultations.
• To provide continuous technical support, server maintenance, and critical service notifications.
• To process invoices, tax documentation, and project milestone payments.
• To optimize website performance, improve user experience, and ensure server security.
• To comply with statutory legal and regulatory obligations under Indian law.

4. Data Protection & Security

We implement industry-standard physical, technical, and administrative security measures to protect your personal and business data from unauthorized access, alteration, disclosure, or destruction.

• SSL/TLS Encryption: All data transmitted between your browser and our server is secured with high-grade 256-bit encryption.
• Access Control: Only authorized personnel who require access to perform specific project or support duties are granted access to client records.
• Secure Hosting: Our servers and backup systems are maintained in enterprise-grade, firewalled data environments with 24/7 monitoring.

5. Cookies & Tracking Technologies

Cookies are small text files placed on your device to enhance your browsing experience. We use essential cookies (necessary for website functionality) and performance cookies (to analyze aggregate traffic patterns).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you choose to disable cookies, some portions of our website may not function optimally.

6. Third-Party Disclosures & Integrations

We do NOT sell, trade, or rent your personal information to third parties.

We may share necessary data with trusted third-party service providers who assist us in operating our website, managing hosting servers, or servicing you, provided that these parties agree to keep this information strictly confidential under data processing agreements. Examples include:

• Domain registrars and cloud server infrastructure providers (e.g., AWS, DigitalOcean, cPanel).
• Official communication channels (such as WhatsApp Business API and email servers).
• Government or law enforcement authorities if strictly required by legal processes or court orders.

7. Client Confidentiality & Intellectual Property

At Rajratna Infotech, we treat all client project materials, proprietary code, business plans, database credentials, and design assets with strict non-disclosure obligations. Any project credentials shared for server setup or web development are stored securely and deleted or transferred upon project handover according to client instructions.

8. Your Data Protection Rights

Subject to applicable data protection laws (including the DPDP Act 2023), you have the right to:

• Access & Review: Request a copy of the personal information we hold about you.
• Rectification: Request correction of any inaccurate or incomplete details.
• Erasure / Deletion (Right to be Forgotten): Request the permanent deletion of your personal contact data and inquiry history.
• Withdraw Consent / Unsubscribe: Opt-out of marketing communications, WhatsApp updates, or newsletters at any time.

9. Changes to This Privacy Policy

We may periodically update our Privacy Policy to reflect changes in our operational practices, services, or legal obligations. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed about how we are protecting your information.

10. Contact & Grievance Redressal

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please feel free to reach out to our team: